Did you know you can offer 7-day per week service and get two days off every week?
Although, as an owner, it may seem like credible feat to work 7 days per week, it is not sustainable over the course of years (trust me, I tried it). Also, it is much harder to hire talented sitters when you require them to work 7 days per week — at all hours of the day — sometimes at a moment’s notice.
Before I revised my scheduling policy, I had sitter after sitter quit. Then I would hear the same thing at the exit interview. My new hires loved the job but they hated the 7-day per week schedule.
It was clear my scheduling policy was holding my company back. So, my team and I developed a scheduling model that allows for 7-day per week service and every sitter gets two days off per week.
How Does It Work?
Two sitters to work together to cover a set of visits. One sitter covers more of the morning visits and the other sitter handles more of the late night visits. Then both sitters have two ‘big days’ per week where they cover both morning and late night visits, which gives their team member those two days off.
You might already be thinking, this model requires you to send two sitters to the meet & greet (initial client interview) and you are right. But I actually prefer to send two sitters to each meet & greet because then I have a backup sitter right from the start for every visit. Also I think having two sitters going to a meet & greet is safer.
An Example Schedule
In the example above there are two pet sitters, Kate and Sean. Kate works mostly mornings, and Sean works mostly evenings, but both share mid-day dog walks. Kate has big days on Sundays and Mondays, and she gets Wednesdays and Thursdays off.
Sean has big days on Wednesdays and Thursdays, and he gets Sundays and Mondays off. Kate and Sean’s schedules overlap on Tuesday, Friday, and Saturday afternoons, which is the perfect time to set up meet and greets with new clients. Sometimes, if a client needs a meet and greet earlier in the morning or later in the evening, Kate or Sean will need to extend their days a bit to take on that new client.
Want to Know How To Hire an Office Admin?
If you want to know more about how to hire and schedule an office admin, be sure to check out our article Is your pet sitting & dog walking company ready for an office admin?
Where I talk about how, if I were to do it all over again, an office admin would have been my first hire.