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Frequently Asked Questions

This page is meant to be a resource for the questions we get most often. If there you have any other questions. Please contact us and we will be happy to answer any other questions you have. 

Certified Pet Expert is an online video training and certification course specifically designed for professional dog walkers and pet sitters. In this course, you will learn everything you need to know to be an excellent professional dog walker or pet sitter.  

As a Certified Pet Expert student you will receive:

  • Unlimited access to our video lesson library
  • Lifetime membership—you can study at your own pace

In this course you will learn:

  • How to complete pet sitting & dog walking visits
  • Procedures and processes that prevent mistakes and eliminate problems
  • Gain an overview of the industry
  • All of the necessary supplies and kit to bring to visits
  • How to meet with new clients
  • Ways to avoid bringing on a potentially aggressive pet
  • How to avoid common pitfalls
  • How to use common pet sitter forms and documents
  • How to work as a team and how to manage communication between clients, sitters, and the office

Once certified you can use the Certified Pet Expert logos on your marketing materials and on your website. You can also be listed in our directory of Certified Professional Dog Walkers and Pet Sitters. Getting certified also is one of the best ways to gain the confidence of your clients and increase the number of sales leads that you win. 

There are quizzes after many of the lessons. You must pass each quiz at a level of 80% or higher to achieve certification. 

You will have access to the online course for life and you will receive all future lessons and upgrades for free.

No. We do not allow multiple users on one account. We monitor our website for this type of activity. If we find multiple users have been using your account you will lose your certification and access to our courses. 

Your certification lasts for one year. To recertify you just need to take all of the quizzes, again and again, pass at an 80% level.