Certification Course for Professional Dog Walkers and Pet Sitters
This online course and certification covers all of the basics every new pet sitter needs to know.
It’s perfect for:
- Training new pet sitters and dog walkers
- Onboarding new staff
- Avoiding problems before they come up
- Growing your company
- Training a professional team
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Fundamental Pet Sitter Knowledge
Bloat: Symptoms, Causes, and Prevention
This lesson teaches you how to identify and prevent bloat, and what to do if you notice the symptoms.
Blockages: Symptoms and Prevention
This lesson teaches you how to identify and prevent blockages, and what to do if you notice symptoms.
Litter Box Problems: Causes and Management
In this lesson you will learn how declawing cats causes litterbox (and often behavioral) problems, and how to help declawed cats in your care.
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How to Conduct Successful and Efficient Meet & Greets
An Introduction to Meet & Greets
In this lesson you will learn: What a meet & greet is, tips for making a great first impression, and parking guidelines for the client’s security.
How to Avoid 7 Common M&G Pitfalls
Meet & greets tend to go smoothly if you know how to avoid a couple of common issues. This lesson covers 7 common pitfalls.
Preparing for the Meet & Greet
In this lesson you will learn how to use the example meet & greet checklists, and some easy steps to take to ensure you are prepared for your meet & greet.
Meet & Greet Script - Part I
In this lesson you will learn tips for introducing yourself to new pets, and how to start building a mental model for what “normal” looks like for each pet that will be in your care.
Meet & Greet Script - Part II
This lesson covers asking about treats and food allergies, asking about the pet’s routine at visits, and assessing and negotiating safety concerns.
Meet & Greet Script - Part III
This lesson covers many questions you should ask at each m&g: if anyone else will be in the house during visits, where to dispose of poop bags or used litter, and more.
Asking About a Pet's Medical Issues
This lesson includes example questions you can ask when a client has a pet with a medical issue, how to build a mental model for pets with medical issues, and how to “get curious” to clarify a pet’s medical issues.
Asking About a Pet's Medications
In this lesson you will learn what questions to ask if a pet needs medications, why it is important to ask clients if they will be giving the medication before your first visit, and more.
Asking About Aggression and Reactivity Issues
Learn how to get a full picture of any potential aggression and reactivity issues by asking the right questions. Keep you and your team safe by screening out aggressive pets.
Leashes, Harnesses, and the Practice Walk
In this lesson you will learn how to work with harnesses you have never seen before, subtle signs of reactivity in dogs, going for a practice walk, and how to turn down clients that are not a good fit.
How to Assess Aggression Issues by "Setting Up the Door"
In this lesson you will learn how to set up the door to screen for aggression issues, Jekyll and Hyde behavior, and what to look for when screening for aggression.
Keys and Home Security
This lesson covers alarm systems, and agreeing with the client about how you will access their home during your visits.
Closing the Meet & Greet
When you end your meet & greet in the right way, your clients tend to have more trust in you and communicate with you better. You will learn a few tricks for a successful close to your meet & greets.
How to Make Sure You Administer Medication Correctly - Every Time
Gathering Medical Information at The Visit
In this lesson you will learn where to find important information on medications, how to handle discrepancies in medication notes, and what to do if you can’t contact a client about medications.
What to Do If You Make a Mistake When Administering Medications
This lesson covers the immediate actions to take if you make a mistake administering a medication, and why total transparency with your client is crucial.
How to Fill Out a Medication Chart
This lesson teaches you how to administer medications confidently by filling out a medication chart.
The Point and Call Technique
In this lesson you will learn the “point and call” technique, which will ensure you administer medications correctly every time.
How To Complete Pet Sitting Visits
Starting Your Visit and Reviewing Client Notes
This lesson will teach you how best to manage your time during visits, as well as the first basic steps to access a client’s home and begin your visit tasks.
Safe Dog Walks and Backyard Playtime
This lesson covers when to do a walk, and how to determine if a backyard is safe for playtime.
Giving Medication With Meals
In this lesson you will learn how and when to prepare meals, some quirks pets might have around eating, and good practices to ensure pets always have fresh, clean water.
Proper Litter Box Cleaning
This lesson covers the most effective ways to clean and maintain litter boxes and prevent marking in cats.
House Sitting Duties
Taking care of the clients home is a big part of the job. In this lesson we cover the house sitting duties pet sitters are responsible for.
Reward Based Games
In this lesson you will learn how to play some basic clicker games with dogs. A playing clicker games can de-stress a dog and wear them out even more than a vigorous walk.
How To Write a Great Client Update
Sometimes it is difficult to know what to say in your client updates. This lesson covers a few simple guidelines you can follow to make sure you are keeping your client in the loop without annoying them while they enjoy their vacation.
Wrapping Up the Visit Like a Pro
Leaving pets alone after their visits can be nerve wracking. But, if you follow a few simple steps for making sure the pets are safe, you will have nothing to worry about.
Dog Walking Safety
General Dog Walking Safety
This lesson covers safety parameters for dog walks, like keeping all dogs on leash, avoiding high-traffic roads, and more.
This lesson will teach you how to ensure a dog can’t escape their harness, the best way to hold a leash, and how to handle dogs who pull.
Why Leash Corrections Can Be Harmful
Leash corrections often cause more harm than good. This lesson teaches you why, and what you can do instead to get a dog’s attention or steer them away from trouble.
Avoiding Problems While Out for a Walk
This lesson includes tips for avoiding problems on walks, how to distract reactive dogs from triggers, and what to do if you encounter off leash dogs.
How to Stop a Dog Fight
Dog fights are intense and can be dangerous. This lesson provides methods to safely interrupt a dog fight in progress.
Hot Weather Safety
This lesson covers signs of overheating in dogs, which breeds require more caution in hot weather, and how temperature can vary between different surfaces.
Cold Weather Safety
In this lesson you will learn the potential dangers of walking dogs in freezing weather, signs that a dog is too cold, and why you should avoid salted sidewalks or roads.
Why It Is Important To Let Dogs Sniff
This lesson will teach you why allowing dogs to sniff on walks can make it a more rewarding experience for everyone involved. We cover how dogs interact with one another through sent.
All You Need To Know About Keys
How to Get Keys or Fobs From Clients
Sometimes clients only have a single fob for their apartment and elevator access. We teach a simple method for transferring the fob or key.
Coding and Tracking Keys
We teach you a simple key coding system you can use to manage any keys you have on file.
How to Transfer Keys to Sitters
In this lesson you will learn two common ways owners transfer keys to their sitters.
Keeping Keys Organized and Secure
In this lesson you will learn how to keep your keys organized and secure with a carabiner and heavy duty key tags. We also cover how to label your keys at a meet & greet.
How to Save Money by Duplicating Keys Yourself
It’s easy to make your own keys. This lesson teaches you which key blanks to buy, and what to look for when buying a key machine.
A Complete List of Supplies for Pet Sitters
We developed a simple and inexpensive list of supplies every pet sitter should bring to their visits.
Optional Dog Treats
I recommend using the client’s treats whenever possible, but when the client is OK with you using your own dog treats, having a few healthy dog treats can make your visits go much more smoothly.
What Should Be In Your First Aid Kit
We cover everything that should be in a pet sitter’s first aid kit.
Laser Pointers, Feather Toys, and OCD in Cats
This lesson includes the pros and cons of laser pointers, and how to finish play sessions to prevent OCD behaviors in cats.
How Enzymatic Cleaners Work
Learn why enzymatic cleaners prevent a pet from marking.
A Handy Flashlight
In this lesson you will learn about a handy flashlight that can be helpful for late night visits
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